Delivery, Customs,Payment & Return of Spark Dental Store

How Your Goods Will Be Sent?
"Shipping from China is cheaper and faster than you think!"
You don't need to be an expert to start importing from China.
Just use the Dental Mall website checkout to preview shipping prices for your particular products - rates depend on quantity, weight, and destination - see below.
Once you complete your order payment, we'll ship the goods out to you typically within 1-4 business days.
The goods are shipped to you directly from the warehouse in China and arrive in just a few days.
You receive the professionally and securely packed goods at your doorstep.
Successful Delivery is Guaranteed.
But you also need to pay attention to the following matters:
*Please make sure your address before you pay. Correct and sufficient corresponding information:
*Please attached your telephone number when you pay so that we can post your package safely and smoothly. Always make sure provide sufficient information to help us make a smoothly delivery.We will inform you the tracking number and express company on the paypal or email to you once the item be shipped.
About the import duties
*We always try our best to legally minimize your import duties (or GST or V.A.T. or other Taxes). we will lower the value to avoid the high taxes for you,In the most cases , there is no duty payable at all.if you have any idea of that,pls kindly email to us,or else we will do for you base on our experience.
However, if any additional charges generated for customs clearance must be borne by customers.
★Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
★Please check with your country’s customs office to determine what these additional costs will be prior to bidding / buying.These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.
★About the respect Brazil customers, if you select EMS or DHL and so on express way, please provide your CPF NUMBER ,when you payment, and the same items, you can not buy more than three pieces, If you own the company please provide the company name. there are Brazil customs local regulations, If you have more questions please contact us, thank you for your support 
How Are Goods Shipped Factory Direct?
We'll ship your goods to you by air express courier,if for dental chair,we will ship by sea.
The choice of courier varies according to country, but most countries currently have a choice of some or all of: DHL, FedEx, and UPS.
EMS and TNT are also available for certain countries.
Small orders can also be shipped very cheaply by Air Mail. The option will appear automatically in the checkout if your goods weight is not too high.
Ship with your own courier: For bulk orders we can also arrange to make the goods available at our warehouse for your own forwarder to collect, or we can offer good freight rates for bulk air shipment or sea freight.
Air express courier:
After dispatch from warehouse,the shipment goes to the airport in Hong Kong or in Guangzhou, and goes to your nearest major logistics hub. From there the goods are delivered by the courier's local services.
Import / Customs:
Customs clearance paperwork and procedures are handled by the courier. They may need to contact you in certain cases to confirm details of a shipment. In any cases where additional paperwork is required for customs clearance,Dental Mall will assist you fully. Any local sales tax or import duty will be calculated when your goods enter your country: in most cases there is nothing to pay, but if there is, you simply receive a small surcharge bill when you receive the products.
How Fast Can I Get My Products?
The time from when you pay, to the time when you (or your customer) receives the goods, is typically 3-15 days.
Order processing, warehouse picking and packing, and dispatch:1-4 business day for orders up to 50pcs.
Current delivery times for different express companies:
• DHL, UPS, FedEx, and TNT: 3-5 days to deliver.
• EMS: 5-10 days to deliver.
• Air Mail: 7-15 days to deliver.
If you live in brazil,it maybe need a long time,that is 15-45 days,hope you can patient to wait it.of course,if you have other problem of the delivery,pls use the “site consultant” on our website to contact us or email to us.we will reply within 12 hours.
How Much Does Shipping Cost?
most the goods of Dental Mall are free shipping all over the world except some country in south america,russia and so on,of course,if you want to faster your package,you can choose the other courier,for the detail information,pls type your country on the payment page.
How can I pay for goods bought at Dental Mall?
We can accept payment by Credit Card Through Paypal, by Bank Transfer,Western Union or with credit.
If Paypal is available in your country, then you can use Paypal to pay for your order with a credit card or bank debit card. If you don't have a Paypal account you can sign up for an account while completing your Dental Mall order checkout.
Please submit payment in advance, in full. Order prices in the online shop system add shipping during the checkout process and no taxes are added by Dental Mall.
Payment can be submitted in any currency, although we advise matching the currency used in the online order process for ease of calculation.
We do offer credit for warranty purpose or if we have to delete an item from your order.
You need to pay in full for your orders in advance, and Dental Mall will guarantee successful delivery of your products.
Further Payment Notes
Please do not send cash.
Please do not send cheques or money orders.
Please do not email us details of bank accounts or credit cards.
We accept Western Union money transfers.
We do not accept Moneybookers, Nochex, or other online payment systems. Sorry!
Please do not use online payment vouchers such as 3V vouchers to submit Paypal payments, as these will be rejected. Similarly, do not attempt to use another person's credit card for Paypal payments unless you are certain the credit card owner will be able to provide us with direct confirmation that the charge is authorised.
What is Paypal?
Paypal offers a secure method to send money from your credit card, bank account, or stored online credit, without telling online shops your credit card numbers. Dental Mall staff will not ask you for your full credit card numbers or Paypal login details. Please do not give this information to anyone and do not click on links inside emails purporting to be from Paypal.
Paypal may charge you a fee for uploading money to their system or making payments. Please check on their information pages.
Please click here to read Paypal's introductory information.
Click for a more readable explanation of Paypal from EBay.
Please click here for a list of countries where Paypal is available.
If your country is not on the list, you can't use Paypal.
Bank Transfer and Western Union are Dental Mall payment option for you if your country is not served by Paypal.
Returns and Refunds
All our products come with a 12 or 24 months warranty.
In the unlikely event there is a quality defect that causes the device to be unacceptable for sale or unusable during the 12 months after dispatch from our warehouse, we will accept a return. When we receive the goods back in China we will either repair the item, or offer full credit towards ordering a replacement.
If you experience any problem with a product bought from Dental Mall, contact us first and we will do our best to advise you. Any returns must be discussed with Dental Mall Customer Support in advance, and authorized so they are sent with the correct paperwork.
In the event of any returned goods where you are requesting a repair / credit under warranty, your shipping costs returning the products to the Dental Mall warehouse in China are payable by you, and cannot be compensated by Dental Mall.
Physical damage to a product caused by the user; opening products up, e.g. to repair or modify components; or flashing the firmware or using non-approved software - invalidates the warranty.
About the feedback
*Please leave a positive feedback to us in our web if you feel our products & service is satisfy with you,This will be our big encouragement,We will work harder to our service and with more excellent products.
*If you have any problem with our products & service,please feel free to contact with us immediately. We will reply to you within 12 hours.